Support Services for AppealTrack Clients
Client Success Drives Our Dedication
The support team for CSC TCI® software strives to deliver award-winning assistance using client surveys and feedback plus third-party evaluations to measure results. Responses like “best support we’ve had” and “a welcome change from our prior vendor” often follow.
We have maintained a 98% customer satisfaction rating over the past three years, as reported by the Help Desk Institute (HDI).
HDI has named us as an Elite 50 support organization based on our performance!
Help When and How You Need It
Stay productive with industry-best response and resolution times and how-to videos within the product. No matter when you need a hand, Customer Connect provides web-based tools and expertise around the clock.
- Find answers at your fingertips in the Support Knowledge Base
- File timely with extended hours and weekend support during busy season
- Stay current with webinars and new product updates
- Network with peers and CSC TCI experts in discussion forums
Documentation and Follow-up
Quick and accurate answers are as simple as submitting a support request. See solutions demonstrated live via WebEx and receive documentation to reference later and share with colleagues.
All CSC TCI solutions include the Silver Plan. Customize support with Gold and Platinum Plans.
Feeling championed is why clients call CSC TCI support staff “phenomenal,” “knowledgeable and friendly,” and “always happy to help.”
